Karen Jimenez — DevOps Manager and full-stack systems architect based in Metro Manila. Ten-plus years designing secure infrastructure, internal platforms, and automation pipelines for enterprise operations.
Certified ISO/IEC 27001 Lead Auditor and Lean Six Sigma Yellow Belt with a decade-plus of IT experience spanning DevOps management, systems administration, full-stack development, and application support.
Focused on designing secure web architectures, implementing ITIL v4 frameworks, and leading cross-functional technical teams — with a track record in cybersecurity compliance, database management, and SDLC delivery across both development and operational environments.
Leading DevOps strategy for enterprise-scale debt relief operations — deployment pipelines, infrastructure automation, and CI/CD. Own cloud architecture on Azure and coordinate cross-functional delivery.
Developed and integrated Five9 contact center solutions with enterprise systems, engineering custom applications to optimize customer communication workflows.
Administered enterprise infrastructure for contact center operations. Built automation scripts, managed database and backup operations, and led platform migrations.
Designed web application architecture with security-first data protection protocols. Served on the Internal ISO Committee for ISO 9001 QMS compliance and formulated cybersecurity policy aligned with RA 10175 and RA 10173.
Delivered custom web applications for a range of clients with PHP, Laravel, and Bootstrap — including cloud messaging integrations and mobile-first, security-hardened builds.
Provided technical support for an enterprise spa and salon management platform, resolving system bugs in collaboration with the development team.
Supervised a tiered application support team, implementing performance metrics and QA processes to keep technical initiatives on schedule.
Implemented ICT service management and continuity policy for the SIPAG information system, including database administration and network fault monitoring.
A modular, cloud-native ERP built end-to-end — covering ad-hoc tracking, planning, time and leave boards, APM with SOC2 reporting, settlement processing, negotiator worklists, and scrub/summons tooling.
↗ View live demoLightweight tracking module inside ORBIT for logging ad-hoc work items outside the standard workflow — built for speed of entry and fast visibility for managers.
Pipedream-driven automation layer moving data between systems: Five9 call log ingestion into Snowflake, Forth CRM enrichment, settlement processing proxy flows, task routing logic, and EOD Slack reporting.
↗ View live demoA multi-tenant client portal prototype for real estate operators, deployed on Cloudflare Pages with a full architecture spec — Postgres schema, Stripe billing, and Clerk auth — ready to move from prototype to production build.
↗ View live demo